Support Services
IT Consulting | Technology Consulting and Support | Support Desk | Microsoft Support Services
Outsourced IT
Especially with companies that wish to cut costs while gaining access to world-class technology engineers, it is no more an option but a smart decision. Sizing the customer allows us to capture a much missed opportunity in the Central, North Country and East/West Regions of New York, as well as abroad outside the geographic bounds.
ICTG provides Free Support Desk
Free Support Desk
Please note: Due to the “hands on” nature of some requests, we may have to dispatch engineers onsite if the support desk is unable to correct the issue. This 8x7 Helpdesk allows for us to ensure that no matter what time a problem arises, someone will be available to take your call.
ICTG Provides Application Support
Application Support
ICTG has over 20 years in the computing industry consulting on technical issues from a hardware as well as software perspective. ICTG has provided support for companies like Xerox, Peoplesystems, NEC as well as Teracai/CXTec, with clients including Carthage Central Schools, Oswego City Schools, Northland Communications and The Central NY Business Journal amongst many others.
Providing Support Desk coverage for all

Please note: Due to the “hands on” nature of some requests, we may have to dispatch engineers onsite if the support desk is unable to correct the issue. 

This 8x7 Helpdesk allows for us to ensure that no matter what time a problem arises, someone will be available to take your call.

What you CAN expect: 

  • A competent and well trained Helpdesk staff, and a continuous improvement process to increase performance
  • Fewer calls going to voicemail
  • Shorter “time to answer”
  • A service designed to handle 60-70% of the calls immediately and to escalate the remaining calls to specialized engineer staff promptly.
  • An always-available point of contact to notify if you believe there is a significant system failure (who in turn will contact the appropriate engineer staff to address urgent problems immediately).
  • Flexible staffing – we will increase staff numbers at peak times of the year to handle extra call volumes. 

Hours:

8:00AM - 5PM M-F / For EMERGENCIES phone 24x7
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